Course & Refund Policies

🔒 Important Notice: Digital Product – Strict No Refund Policy

Please read this carefully before making your purchase, enrollment, or subscription.

All Sales Are Final – No Refunds, No Exceptions

Due to the digital nature of our products and services, all sales are final. Once your payment is processed, you are granted immediate access to our proprietary content, and therefore, no refunds, exchanges, or cancellations will be provided under any circumstances.

By completing your purchase, you are acknowledging and agreeing to the terms outlined in this strict no refund policy in full.

📥 Digital Products & Templates

All digital downloads, including but not limited to: Ebooks, ALL Digital Business Templates, Training materials, Toolkits and planners are non-refundable. Once access is granted, it cannot be revoked or “returned.” You have 90 Days after purchase to use the Access Your Downloads link https://maryondemand.com/store/account/orders

Enrollment in any of our courses, including:

The Specimen Collector Course, Specimen Collector Train- the- Trainer Course, Specimen Collector Instructor Only Certification Course, Mock Collections Exam ( Refresher Course) are non-refundable. Once access is granted, it cannot be revoked or “returned.” Students have 30 days from the date of purchase to complete the course and exam. If you fail to complete the program within the allotted timeframe, your access will be revoked without refund. You must re-enroll and start over to regain access.

Appointments: Students arriving 5 or more minutes late to any scheduled exam, coaching, or training appointment will be required to pay and reschedule.

Mock Collections Exam: You may reschedule once as a courtesy. Any additional reschedules will incur a $75 fee—strictly enforced.

PLEASE CHECK YOUR EMAIL TO COMPLETE THE STUDENT CONTRACT!!

Students who do not sign the Student Agreement by the 5th day of enrollment will be removed without refund as stated in the course policy as shown here https://maryondemand.com/refundpolicy

This online training course equips students with the knowledge, skills, and practical experience required to perform and administer Department of Transportation (DOT) urine drug screen collections in full compliance with U.S. DOT procedural regulations.

The course curriculum adheres strictly to the guidelines outlined by the DOT, as specified in the Federal Register (49 CFR Part 40 – Subpart B [40.5-40.19]). Participants will gain a comprehensive understanding of procedural requirements, ensuring accuracy and compliance during the collection process.

Upon successful completion of the course, participants will be certified to conduct DOT urine drug screen collections, including adherence to regulations for chain-of-custody procedures, maintaining specimen integrity, and safeguarding patient confidentiality.

Course Objectives:

Types of drugs used in testing

Responsibilities of the collector

Collection site protocol

Collection supplies

Collection procedures and chain of custody form

Medical review officer

Steps for collection

Shy bladder

Direct observation collections

Monitored collections

Correctable and fatal flaws

Account Usage & Identity Verification Policy

To maintain the integrity of our certification programs and remain in full compliance with regulatory and industry standards, the following policy is strictly enforced: Each course enrollment is intended for one individual only. Sharing course access, logins, or using another person’s email or identity to complete the course is strictly prohibited.

All students must register and complete the course using their own legal name and personal email address. Accounts created under someone else’s name or email will result in delayed certification and may be subject to suspension or termination.

Certification will not be issued until:

A valid state-issued ID is submitted verifying the student's full legal name.

The student provides proof of U.S. citizenship or legal residency.

All account information matches the student’s identity.

No exceptions will be made. This policy is designed to protect the professional standing of all certified individuals and to ensure that training is completed honestly and accurately by the person enrolled.

Failure to comply with this policy will result in denied certification and possible removal from the program without refund.

📆 Memberships & Subscriptions

All subscriptions to: The Lab Society, Digital Leaders Academy, Instructor Club Any membership tier, workshop or coaching call access are non-refundable. Once access is granted, it cannot be revoked or “returned.” Subscription fees are billed automatically to ensure uninterrupted access. If you cancel, your membership will remain active until the end of your current billing period.

Violations of community guidelines may result in removal from the membership without refund. You may cancel anytime, but no refunds—full or partial—will be issued for unused time.

💳 Split Pay Plan Terms

If you choose the Split Pay Plan, you agree to the following additional conditions:

The plan allows you to split your payment into two equal parts:

50% due at the time of enrollment

50% due by the 7th day after purchase or before you reach Unit 5, whichever comes first.

The second payment will be automatically charged to the card on file.

If the second payment fails:

Your course access will be immediately revoked

You will be required to pay your remaining balance to regain access

Course progress may be lost and is not guaranteed to be restored

No refunds will be issued on either payment.

Chargeback attempts will result in permanent removal from the course and may be pursued for collections with added administrative fees.

This plan is a convenience to help you get started, not a trial or payment delay. Please ensure you are ready to honor the full payment agreement before selecting this option.

🎟️ Special Events, Workshops & Live Trainings

All tickets for events, coaching sessions, workshops, or live training are non-refundable. These experiences are time-sensitive, high-value, and considered consumed once delivered or attended.

💬 Community Access

Your course or membership access is valid for a minimum of 30 days or for the duration of your active subscription. Course access and community interaction are part of our service delivery and are therefore non-refundable.

✅ By making a purchase, enrollment, or subscription, you agree to all terms listed in this No Refund Policy.

Thank you for respecting our policies and supporting the integrity of our digital content. If you have any questions before purchasing, send to [email protected]